Creation of shipments with DHL
To create and manage shipments with DHL or print waybills, reach the "Orders" page by following the path:
Menu > Orders
Select your order to ship
Select the order to ship by clicking on the order number in the first "Reference" column
Selection of DHL courier and preparation of shipment
In the "Shipping" box , select the DHL courier
Enter the contents of the package in the dedicated field and select the preferred type of printing
Select the number of packages for the shipment, you can add packages by clicking the " + " symbol next to the "Number of packages" field
Enter the number of packages by filling in the “Weight (in Kg)” field and select the type of package in the drop-down menu
If the order was received with the Cash on Delivery payment type, the Cash on Delivery field will be automatically populated.
If you want to set up insurance for your parcel to be sent, click on the "Set up Insurance" link , enter the value of the insurance and select whether the commissions are paid by the sender or the recipient.
If the order contains multiple products you can select which products to include in the shipment. ES: if one or more of the products is not available you can increase or decrease the products to insert or deselect them. In this case you will create a partial shipment containing the products to be shipped and you will be able to generate a new shipment when the products are available in stock.
You can immediately print the label with the quick print functionality by clicking on the “Print label” button . If you need to change shipping information (change shipping/collection addresses, store opening hours, etc.) click on the "Go to detail" button .
Once the label has been printed, you can confirm the shipment by going to the shipping list and clicking "Confirm" in the shipping status column. For more information go to the SHIPPING LIST guide
Once the shipment has been confirmed, it will no longer be possible to make changes to it. All shipment data will be communicated to the courier, including collection instructions, addresses and the number of packages.
Shipment details
The shipment detail page allows you to check and modify the shipment information to be communicated by the courier
The “Shipping” box allows you to modify the information entered during the first phase of shipment creation
The “Destination address” and “Pickup address” boxes contain the information for the addresses. – The “Create”
button allows you to create a new address – The “Change” button allows you to select a previously created address – The “Modify” button allows you to modify the information for the selected address.
The “Collection instructions” box allows you to change the opening and closing times of the store and enter instructions for the courier.
Label printing
Click on the "Mark as ready" button at the top right
Click on the “Print label” button . The download of the label in PDF format will begin, which can be printed, and the tracking number will be generated which will be saved in the order so that it can be sent directly to the destination Marketplace order.
To download the created label again, go to the "Shipping" page