View the order list
To view and manage your orders on Poleepo follow the path: Menu > Orders > Your orders
In this section you can view and manage the orders received from the various sales channels.
The information displayed on the main screen is as follows:
Reference (Order identifier on the sales channel and the logo of the sales channel on which the order was placed)
Order Date (The date of the order)
Last date (Deadline for shipping Amazon orders – Viewable under the order date)
Customer (Customer name, email and telephone number)
Products (Thumbnail of the main product image, SKU/EAN product identification code and the quantity purchased)
Title (Name of the product on the platform)
Order Total (Order Total)
Order Status (Order Status on Sales Channel)
Billing (the billing status of the order with the corresponding billing date)
Shipping (Courier logo and tracking number. The status of the shipment will be indicated using different colours )
Red: Printed to be confirmed
Orange: Printed and confirmed
Blue: Ready / Shipped / Delivered
Grey: Created package to prepare
Cash on delivery (It will only be visible if the customer has chosen cash on delivery as a payment method)
Problem (It will only be visible if a problem has been reported with the order and only if a reminder note has been entered)
Orange: Open issue with related note
Blue: Issue resolved and the note has not been removed
Filter your orders
You can filter your orders using the smart search and advanced search at the top of the page.
You will also have the option to create and save custom filters to make it easier to search for your orders by clicking on the +Save Filter option below .
Once you have saved the filter you just created, you can also rename it, delete it or set it as default (this way, when you reload the page, the initial search will start from it and not from the Default filter).
You can search by reference, sales channels, order dates. By clicking on “Advanced Search” you can extend the search with other parameters: Order Status, Order Type, Price Range, supplier, orders with problems only and search for orders without shipping only.
Mass order list printing
By selecting a series of orders and clicking on the “Massive operations>Export PDF” button located at the top right, a menu will open in which you can choose to print an order picking list, a list of single orders or both lists.
Massive Operations
Using the "Massive Operations" button in the top right menu, you can start massive executions from a list of selected orders.
Massive state change
By selecting a series of orders, clicking on the "Massive Operations" button located at the top right and selecting "Change status" , a popup will open in which you can choose to change the order status on Poleepo; the corresponding order status will automatically be set on the various channels configured on your store, you can then choose whether to keep these or if you want to indicate a specific one per sales channel (if allowed).
If you want to learn more and know all the status change items, go to the guide CHANGE OF THE STATUS OF ORDERS ON THE VARIOUS MARKETPLACE
Mass printing of shipments
By selecting a series of orders and clicking on the "Manage shipments" button located at the top right , a window will open in which you can set up, manage the creation and printing of shipments, carry out other operations or deselect some orders.
For further information go to the MASSIVE SHIPMENT PRINTING guide.