View order list
To view and manage your orders on Poleepo, follow the path: Menu > Orders > Your orders.
In this section you can view and manage the orders received from the various sales channels.
The information displayed on the main screen above each order is as follows:
Reference (Order ID on the sales channel and the logo of the sales channel on which the order was placed)
Order Date (The date of the order )
Last available date (Deadline for shipping Amazon orders – Viewable under the order date)
Customer (Customer name, email and telephone number)
Products (Thumbnail of the main product image, product identifier SKU/EAN and quantity purchased)
Title (Product name on the platform)
Order Tags
Order Total (Order Total)
Order status (payment accepted, shipped, etc.)
Shipping (Courier logo and tracking number. Color-coded status will be displayed .)
Red: Print to be confirmed
Orange: Printed and confirmed
Blue: Ready / Shipped / Delivered
Gray: Created package to prepare
Cash on delivery (Will only be visible if the customer has chosen cash on delivery as their payment method)
Problem (This will only be visible if a problem has been reported on the order and only if a reminder note has been added )
Orange: Open issue with related note
Blue: Issue resolved and note not removed
light purple Stop deposit
Simple Search
Through the simple search you can filter orders by
smart search (for example by typing the reference ID, the customer's name, the email or the address)
sales channels
order date
Advanced Search
By opening the advanced search drop-down menu you can filter the orders you are searching for based on:
to the order status (below is a legend of the order statuses)
Waiting for payment
Payment error
Payment accepted
In progress
Partially shipped
Shipped
Shipped pending cash on delivery
Partially shipped awaiting cash on delivery
Cancelled by customer
Canceled
Reimbursement
complete
cancellation request
cancellation refused
Trashed
Waiting for customer confirmation
Preparation in progress
Ready for shipment
acquired by logistics
logistics issues
completed by logistics
in progress from logistics
entrusted to the courier
awaiting confirmation from the seller
to the type of order
include prime
exclude prime
include FBA
exclude FBA
Include business
exclude business
You can assign any tags assigned to the order (orders that do or do not contain that tag) from the order details or through bulk operations. To create/edit a tag, read the dedicated article instead .
to the supplier
to the billing status
sent to the external system
error while sending to system
not invoiced
at the latest shipping date
to the present shipment
all orders
orders only without shipping
orders with shipping only
to the shipping status (below is a legend of the shipping statuses)
to prepare
ready
waiting for label
created to download
created to be confirmed
created and confirmed
sent
delivered
storage hold
to the country of delivery
to the postcodes included
to the Excluded Postal Codes
or you can filter
only orders with problems
blocked orders only
only orders with at least one unfulfilled product
based on price range
Filter your orders
In the order list you can also create and save custom filters to make it easier to search for your orders by clicking on the +Save Filter option at the bottom .
Once you've saved the filter you just created, you can also rename it, delete it, or set it as the default (this way, when you reload the page, the initial search will start from it and not from the Default filter).
You can search by reference, sales channels, and order dates. By clicking "Advanced Search," you can extend your search with additional parameters: Order status, Order type, Price range, supplier, orders with issues only, and search for orders without shipping only.
Configure Columns
Using this button you can sort the columns by deciding whether or not to show, for example, the reference, the order date or the customer. You just need to add or remove the values you want to be shown by selecting + or -
Shipping management
Using this button you can select multiple orders and manage
To create shipments with various couriers, we attach the guide section with information on how to create shipments with the various couriers that can be configured in Poleepo: https://docs.poleepo.cloud/it/collections/5283525-gestisci-le-tue-spedizioni
2. printing orders and labels (for example you can print order data,
order picking list, order picking detail)
For more information, read the specific article PRINTING MASSIVE SHIPMENTS.
Massive Operations
Using the “Bulk Trades” button in the top right menu, you can start bulk trades from a list of selected orders.
Below are some massive operations that can be performed.
If you want to learn more, read the full article in our guide.
Massive state change
By selecting a series of orders, clicking the "Mass Orders" button in the top right corner, and selecting "Change Status ," a pop-up will open where you can choose to change the order status on Poleepo. The corresponding order status will automatically be set on the various channels configured on your store, so you can choose whether to keep these or specify a specific status for each sales channel (if permitted).
If you want to learn more and understand all the items for changing status, go to the guide CHANGING THE STATUS OF ORDERS ON VARIOUS MARKETPLACES
Mass printing of order list
By selecting a series of orders and clicking on the “Mass Operations > Export PDF” button located at the top right, a menu will open where you can choose to print an order picking list, a list of individual orders, or both lists.
