Introduction to changing order status
When you receive an order, by accessing the order details on the "Your Orders" page and changing the status in the " Order Status on Poleepo" section, you'll send the new status directly to the channel where the sale was made. Each sales channel has its own order status management system, so the status set on the platform will be associated with the corresponding status on the Marketplace.
For example, you can change the status of an Amazon order from "Processing" to "Shipped" and automatically send the tracking number to the Marketplace. This way, the customer will automatically receive notification that the order has shipped.
Synchronization with the sales channel
In some cases, it's necessary to align Poleepo with the order's originating channel to be able to manage the status change directly from the platform. This can happen, for example, if you make changes to the order directly on the channel instead of going through the platform.
You can start the synchronization by clicking on the “Synchronize order with -CHANNEL NAME-” button
How to send order status to the sales channel
Reach the orders page by following the path: Menu > Orders > Your orders.
In the order list, click on the reference of the order you want to manage to go into detail.
In the “Order Status on Poleepo” drop-down menu, choose the desired status (e.g. in progress) and click on the “Update” button.
Automatic state change
After setting the order status to “In Process” , once the shipment has been created and the package has been delivered to the courier, Poleepo will automatically set the new status to “Shipped” .
List of available states
When receiving an order you can choose the following statuses:
Payment accepted: Initial order status, the expected amount has been received or cash on delivery has been accepted as a payment method
Canceled: The order has been canceled. If the order originated from the eBay sales channel, selecting this status will allow you to choose a reason for canceling the order.
Refund: The customer has been refunded.
Processing: The expected amount has been received and the shipment is being prepared. This status is a mandatory step for subsequent "shipped" statuses and for sending the tracking number to the various sales channels.
Picked up in store
Acquired by Logistics
In progress from logistics
Picked up in store
Only after setting the status to “In Progress” will it be possible to select the following statuses:
Shipped: The expected amount has been received and the order has been fulfilled. The tracking number has been sent to the sales channel where the order was placed. This status can only be set after the shipment has been created.
Partially Shipped: The expected amount has been received and part of the order has been fulfilled. In the "Create Shipment" section, you can select which items in an order are being shipped. The remaining items may be shipped later. This status can only be set after the shipment has been created.
Shipped pending cash on delivery: The order has been processed; the customer will pay cash on delivery. This status can only be set after the shipment has been created.
Partially Shipped Awaiting Cash on Delivery: Part of the order has been fulfilled; the customer will pay cash on delivery. In the "Create Shipment" section, you can select which items in the order are being shipped. The remaining items may be shipped later. This status can only be set after the shipment has been created.
Ready for shipment
Picked up in store
Acquired by Logistics
In progress from logistics
Picked up in store
Only after setting the status to “Shipped” will you be able to select the following status:
Complete: The order has been processed successfully and the money has been received.
You can also manage the status changes of various orders in bulk from the order list page. To learn more, consult the MASSIVE STATUS CHANGE guide .