View order list
To view and manage your orders on Poleepo, follow the path: Menu > Orders > Your orders.
In this section you can view and manage the orders received from the various sales channels.
Using the smart search, you can filter your orders by reference, customer, email, or address.
The information displayed on the main screen is as follows:
Reference (Order ID on the sales channel and the logo of the sales channel on which the order was placed)
Order Date (The date of the order
)Last available date (Deadline for shipping Amazon orders – Viewable under the order date)
Customer (Customer name, email and telephone number)
Products (Thumbnail of the main product image, product identifier SKU/EAN and quantity purchased)
Title (Product name on the platform)
Order Total (Order Total)
Order Status (Order Status on Sales Channel)
Billing (the order's billing status with its billing date)
Shipping (Courier logo and tracking number. Color-coded status will be displayed
.)Red: Print to be confirmed
Orange: Printed and confirmed
Blue: Ready / Shipped / Delivered
Gray: Created package to prepare
Cash on delivery (Will only be visible if the customer has chosen cash on delivery as their payment method)
Problem (This will only be visible if a problem has been reported on the order and only if a reminder note has been added
)Orange: Open issue with related note
Blue: Issue resolved and note not removed
Advanced Search
By opening the advanced search drop-down menu you can filter the orders you are searching for based on:
at the order status
to the type of order
any tags assigned to the order (you can assign or remove a tag on the order from the order details or via bulk operations.
to the supplier
to the price range
at the latest shipping date
to the present shipment
in shipping status
to the country of delivery
to billing
or search
only orders with problems
blocked orders only
only orders with at least one unfulfilled product
Filter your orders
You can filter your orders using the smart search and advanced search at the top of the page.
You will also have the option to create and save custom filters to make it easier to search for your orders by clicking on the +Save Filter option below .
Once you've saved the filter you just created, you can also rename it, delete it, or set it as the default (this way, when you reload the page, the initial search will start from it and not from the Default filter).
You can search by reference, sales channels, and order dates. By clicking "Advanced Search," you can extend your search with additional parameters: Order status, Order type, Price range, supplier, orders with issues only, and search for orders without shipping only.
Mass printing of order list
By selecting a series of orders and clicking on the “Mass Operations > Export PDF” button located at the top right, a menu will open where you can choose to print an order picking list, a list of individual orders, or both lists.
Massive Operations
Using the “ Mass Trades ” button in the top right menu, you can initiate mass executions from a list of selected orders.
Massive state change
By selecting a series of orders, clicking the "Mass Orders" button in the top right corner, and selecting "Change Status ," a pop-up will open where you can choose to change the order status on Poleepo. The corresponding order status will automatically be set on the various channels configured on your store, so you can choose whether to keep these or specify a specific status for each sales channel (if permitted).
If you want to learn more and understand all the items for changing status, go to the guide CHANGING THE STATUS OF ORDERS ON VARIOUS MARKETPLACES
Bulk printing shipments
By selecting a series of orders and clicking on the “Shipping Management” button located at the top right , a window will open where you can set up, manage the creation and printing of shipments, carry out other operations or deselect some orders.
For more information, see the BULKY SHIPMENT PRINTING guide.