Creating shipments with DHL
To create and manage shipments with DHL or print waybills, reach the “Orders” page by following the path:
Menu > Orders
Select your order to ship
Select the order to be shipped by clicking on the order number in the first "Reference" column
DHL courier selection and shipment preparation
In the “Shipping” box, select the DHL courier.
Indicate the recipient's country (national or international)
Depending on the country you choose, the information you need to enter to create the shipment will change.
For national shipments
If you choose a national shipment, you will need to enter the following information:
Shipping Type
Enter the contents of the package in the dedicated field
Select your preferred print type (PDF or Zebra)
indicates whether the package is bulky or not
indicates the number of packages
indicate the weight in kg and the type of package
the dimensions in centimeters (width, height, depth)
Set any cash on delivery (If the order was received with the Cash on Delivery payment type, the cash on delivery field will be automatically populated)
If you want to set up insurance for your package, click on the “Set Up Insurance” link , enter the insurance amount, and select whether the fees are paid by the sender or the recipient.
If the order contains multiple products, you can select which products to include in the shipment. For example, if one or more products are unavailable, you can increase or decrease the number of products to include, or deselect them. In this case, you'll create a partial shipment containing the products to be shipped and can generate a new shipment when the products are available in stock.
For international shipments
If you select an international shipment, you will need to enter the same values listed above. If the package is from outside the EU, you will need to activate the " customs declarable " flag and enter:
Enter the commercial document (invoice) number .
the date of the commercial document (invoice)
Enter an Incoterm (e.g. “Carriage Paid to Destination”) Incoterms - "International Commerce Terms" – are trade terms published by the International Chamber of Commerce (ICC) that define the responsibilities of buyers and sellers in international transactions.
The declared customs value corresponds to the total amount of the order.
NB: To manage the pickup date, pickup time, and store closing time for a specific shipment, you need to enter the shipment details.
Finally click on " create " to create the shipment and again on " create label " to create the shipping label.
You can print the label immediately using the quick print feature by clicking the "Print Label" button . If you need to change the shipping information (change shipping/pickup addresses, store opening hours, etc.), click the "Go to details" button .
Once you've printed the label, you can confirm the shipment by going to the shipment list and clicking "Confirm" in the shipment status column. For more information, see the SHIPMENT LIST guide.
Once the shipment is confirmed, it will no longer be possible to make changes. All shipment information, including pickup instructions, addresses, and the number of packages, will be communicated to the courier.
Shipping Details
The shipment details page allows you to check and modify the shipment information to be communicated by the courier
The “Shipping” box allows you to modify the information entered during the first phase of creating the shipment
The "Delivery Address" and "Pickup Address" boxes contain address information.
– The "Create" button allows you to create a new address. – The "Change"
button allows you to select a previously created address. – The "Edit" button allows you to edit the information for the selected address.
The "Pickup Instructions" box allows you to change the store's opening and closing hours and enter courier instructions.
Label printing
Click on the “Mark as ready” button at the top right
Click the "Print Label" button . The label will begin downloading in printable PDF format. A tracking number will also be generated and saved in the order so you can send it directly to the destination Marketplace order.
To download the created label again, go to the "Shipping" page