Introduction to changing order status
When you receive an order, entering the details of the latter from the "Your orders" page and changing the status in the " Order status on Poleepo" section, you will send the new status directly to the channel on which the sale was made. Obviously each sales channel has its own order status management, the status set on the platform will therefore be associated with the corresponding status of the Marketplace.
For example, you can change the status of an Amazon order from "Processing" to "Shipped" and automatically send the tracking number to the Marketplace. In this way the customer will automatically receive notification of shipment.
NB. You can change the status of orders on sales channels only if you have previously created the shipment for the order to be managed.
For information on shipping, see the Shipping section
Synchronization with the sales channel
In some cases it is necessary to align Poleepo with the channel of origin of the order in order to then manage the status change directly from the platform. This can happen for example if you make changes to the order directly on the channel instead of going through the platform.
You can start the synchronization by clicking on the “Synchronize order with -CHANNEL NAME-” button
How to send the order status on the sales channel
Reach the orders page by following the path: Menu > Orders > Your orders.
In the order list, click on the reference of the order you want to manage to go into detail
In the "Order status on Poleepo" drop-down menu, choose the desired status (e.g. in progress) and click on the "Update" button
Automatic state change
After setting the order status to "In progress" , once the shipment has been created and the package has been delivered to the courier, Poleepo will automatically set the new status to "Shipped" .
List of available states
When receiving an order you can choose the following statuses:
Payment accepted: Initial status of the order, the expected sum has been received or cash on delivery has been accepted as a payment method
Cancelled: The order has been cancelled. If the order comes from the eBay sales channel, by selecting this status, it will be possible to choose a reason for canceling the order.
Refund: The customer was refunded.
In progress: The expected sum has been received and the shipment is being prepared. This status is a mandatory step in order to subsequently report the "shipped" statuses and be able to send the Tracking number to the various sales channels.
Picked up in store
Acquired from logistics
In progress by logistics
Picked up in store
Only after having set the status to "In Process" will it be possible to select the following statuses:
Shipped: The expected amount has been received and the order has been processed. The tracking number has been sent to the sales channel on which the order was placed. This status can only be set after creating the shipment.
Partially shipped: The expected amount has been received and part of the order has been processed. In the shipment creation section it will be possible to select which item contained in an order is being shipped. The remaining items can be shipped later. This status can only be set after creating the shipment.
Shipped awaiting cash on delivery: The order has been processed, the customer will pay the cash on delivery. This status can only be set after creating the shipment.
Sent partially awaiting cash on delivery: Part of the order has been processed, the customer will pay on delivery. In the shipment creation section it will be possible to select which item contained in an order is being shipped. The remaining items can be shipped later. This status can only be set after creating the shipment.
Ready to ship
Picked up in store
Acquired from logistics
In progress by logistics
Picked up in store
Only after setting the status to "Shipped" can you select the following status:
Complete: The order was processed correctly and the money received.
It is possible to manage the status change of the various orders even massively from the order list page. To find out more, consult the MASSIVE STATE CHANGE guide .