Premise
How to resolve product synchronization issues between Poleepo and Leroy Merlin
When using platforms like Poleepo to synchronize your products with external marketplaces like Leroy Merlin, it's common to encounter errors due to data mismatches or incomplete configurations. A common issue is related to the EAN code, which is essential for correctly linking the offers in the catalog.
Importance of the EAN code
The EAN (European Article Number) code is a unique identifier that allows products to be recognized and correctly associated with marketplace catalogs. In the specific case of Leroy Merlin, Poleepo uses the EAN code to link products already present in the marketplace catalog.
Main publishing errors on Leroy Merlin
Below is a description and resolution of possible publication errors on Leroy Merlin when publishing a product with Poleepo.
For more information on how to publish a product on Leroy Merlin, go to the guide: PUBLISHING PRODUCTS ON LEROY MERLIN
EAN code not associated with a product on Leroy Merlin
This EAN code is not associated with a product on Leroy Merlin: contact Marketplace seller support to publish new products
How to fix: Log in to your Leroy Merlin account and create the listing for the product you are trying to advertise using the same SKU and EAN as the product on Poleepo.
"LEROY MERLIN ITALIA" error sticker
When the error label "LEROY MERLIN ITALIA" appears next to a product in the Poleepo catalog, it means that that specific product sheet does not yet exist on Leroy Merlin.
Products not uploaded to Leroy Merlin
If a product's EAN doesn't exist on Leroy Merlin, the offer sent by Poleepo cannot be posted. It may also be the case that the EAN isn't present in the product configuration, preventing the offer from being published.
How to solve these problems
Verify the presence and accuracy of the EAN code - Check that each product has a correct and valid EAN code. If it's missing, add it to the product information on Poleepo.
Creating the product sheet on Leroy Merlin - If the product is not yet present on Leroy Merlin, access the marketplace management platform and manually create the complete product sheet by associating the EAN.
Retry publishing with Poleepo - Once the product sheet has been created on Leroy Merlin and the EAN code is correctly associated, try the link again using Poleepo.
Helpful tips
Keep your catalog up to date: Make sure your product data, including EANs and descriptions, is always up to date and complete.
Check marketplace requirements: Each platform may have specific requirements for listing products; make sure all required information is included.
Use verification tools: Poleepo offers features to check your catalogs for errors. Use them regularly to avoid inconsistencies.
These steps will help you resolve synchronization errors and ensure proper functioning between your catalog in Poleepo and Leroy Merlin.