Premise
To enable receiving and sending Amazon conversations within Poleepo, you must properly configure Amazon Seller Central.
Once you have copied the email address dedicated to messaging in Poleepo, from the messages > settings section follow the steps listed below.
1. Update your customer service details on Amazon (email forwarding)
Access seller information on Amazon.
Go to the Amazon Italy marketplace and click " Edit " under "Customer Service Details" .
Paste the new Poleepo channel address you previously copied into the 'Customer Service Email' and 'Reply to Customer Service Email' fields .
Click "Send" to send the email to Amazon and authorize Poleepo to read messages from the marketplace.
5. In Seller Central, go to Settings (gear icon) in the top right. > Notification preferences.
6. Scroll down to the Messaging > Buyer Messages section.
7. Click Edit and enter the email address you received from Poleepo (the same one you entered to configure the feature) in the field for customer messages.
2. Reply to emails from Poleepo
To reply to emails from Poleepo and have Amazon deliver them to the customer:
Go to Messages (the envelope icon in the top right of Seller Central) > Messaging Settings > Permissions > Edit and check that the data is filled in correctly (you will find the fields already pre-filled with the email address you pasted in the previous steps).
2. If the fields are not filled in, add Poleepo's email address to the list of approved addresses.
Once you've completed these steps, customer messages will no longer arrive in your email address but in the Poleepo email address you just configured, and you'll be able to manage conversations directly from the platform.
